Terms and Conditions

Please take a moment to read the following Terms & Conditions. If there is anything you do not understand, then please contact [email protected].

This website, located at LifeskillsDirect.com, sells quality CDs and mp3s at competitive prices and is run by LifeskillsDirect, Birches Corner, Heron Gate, Taunton, TA1 2LP.

1. Acceptance of these terms and conditions

Your access and use of this website located at LifeskillsDirect.com, including any and all content, information and materials provided within it, (“Website”) is subject to your acceptance of, and compliance with, the provisions of these Terms & Conditions, which incorporate our Privacy Policy and Refund Policy and any other legal notices and/or instructions that may appear on this website from time to time (Terms & Conditions).

IMPORTANT: By accessing and using this Website, you will automatically be taken to have read, understood and accepted these Terms & Conditions.

If you do not agree to be bound by these Terms and Conditions, please cease to access and use this Website, and where you are an Account Holder, inform [email protected] that you wish to close your Account.

2. This Website

This Website provides the facility for you to:
purchase CDs and mp3s;
specify whether you wish to receive our newsletter;
track your orders;
tag products and create a wish list;
submit reviews;
like us on Facebook or +1 us on Google.

3. Website Availability

While we use reasonable endeavours to ensure that this Website is generally available, we make no representation or guarantees as to such availability.

We reserve the right to withdraw access to all or any part of this Website for periods of time in order to modify the content; for scheduled or unscheduled maintenance; and for other purposes, without notice to you and you acknowledge that we cannot guarantee that the availability of this Website will be uninterrupted or error free.

Similarly, we cannot guarantee that the transmission of any information over such telecommunications networks will be secure nor that you will be able to access this Website at all times.

IMPORTANT: this Website is therefore provided to you on an “as is” and “as and when available” basis, and your use of this Website is at your own risk.

4. Your use of the Website

You may only use this Website for lawful purposes in accordance with these Terms & Conditions.

You must not use the Website in a way that does not comply with any laws applicable to you or that is in any way unlawful or fraudulent.

You must not impersonate any person, living or dead, or use a false email address whilst creating an account and if we have reasonable grounds to believe this is the case, we reserve the right to delete your account.

Any registered member may submit a review of a CD or mp3 to the Website. We shall monitor all reviews before we publish them on the Website and shall not publish any review that, in our opinion, is libellous or contains derogatory words, phrases, political messages or any other inflammatory messages. We reserve the right to moderate reviews and shall delete those deemed unacceptable, either in their entirety or partially.

5. Suspension of Account

We reserve the right to suspend or terminate your account and/or your access to all or any parts of this Website without notice to you, if we reasonably believe you have breached these Terms & Conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

6. Our Rights

“Lifeskills” and all images, logos, phrases, text and content are all registered and unregistered trademarks of Lifeskills. They may not be used, distributed or published without clear permission from Lifeskills. Lifeskills phrases or name may not be used in conjunction with the sale of any product sold by any third party without express written permission.

In the event of any claims or copyright issues, please contact [email protected]. We shall ensure any claim of intellectual property or copyright is dealt with as a matter of urgency and we shall endeavour to ensure that both parties reach a satisfactory outcome.

© Lifeskills 2010 – present.

7. Links

From time to time, this Website may also include links to other websites. These links are for your convenience to obtain further information. They do not indicate that we endorse the website(s), for which content we have no responsibility.

8. Problems, Returns and Refund Policy

If you are not satisfied with your order in any way, please contact us and we shall strive to ensure that you are satisfied with your purchase. Please refer to our FAQs for details of our returns and refund policy. We shall readily refund your payment as long as the goods are in saleable condition and that you undertake that you have not copied them.

9. Delivery Policy

All CDs are sent by First Class Royal Mail.

10. Modifications to these Terms and Conditions

These Terms and Conditions (and also the Privacy Policy) may be amended from time to time and it is your responsibility to review them.

12. Data Protection and Privacy

This section refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the “Data Subject”) who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

LifeskillsDirect is pleased to provide the following GDPR information:

Who we are

LifeskillsDirect is a distributor of Dr Robert Sharpe’s self-development CDs and mp3s.

Personal data

LifeskillsDirect uses the information collected from you to provide mail CDs that you have ordered to you. LifeskillsDirect also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, LifeskillsDirect will be acting on the instruction of its client.

Some personal data may be collected about you from forms and surveys that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. LifeskillsDirect may from time to time use such information to identify its visitors. LifeskillsDirect may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.

LifeskillsDirect’s website uses cookies, which are strings of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. LifeskillsDirect website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using LifeskillsDirect’s website.

Any information LifeskillsDirect holds about you and your business encompasses all the details we hold about you and any sales transactions, including any third-party information, we have obtained about you from public sources and our own suppliers.

LifeskillsDirect will only collect the information needed so that it can provide you with its services. LifeskillsDirect does not sell or broker your data.

Legal basis for processing any personal data

To meet LifeskillsDirect’s contractual obligations to clients and to conform to relevant legal obligations they have.

Legitimate interests pursued by LifeskillsDirect and/or its clients

To promote the services offered by LifeskillsDirect.


Through agreeing to this privacy notice, you are consenting to LifeskillsDirect’s processing your personal data for the purposes described. You can withdraw consent at any time by emailing [email protected] or by phoning or writing to us.  See last section for full contact details.


LifeskillsDirect does not broker or pass on information gained from your engagement without your consent. However, LifeskillsDirect may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests. LifeskillsDirect may also enforce its Terms & Conditions, including investigating potential violations of its Terms & Conditions; to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property, or safety of LifeskillsDirect, its clients and/or the wider community.

Retention policy

LifeskillsDirect will process personal data for the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.

Data storage

Data is held on secure servers within the United Kingdom. LifeskillsDirect does not store or transfer personal data outside the EEA.

LifeskillsDirect will respect your statutory rights, which are explained at https://ico.org.uk/

12. General

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

13. Lifeskills Contacts

You can contact us by phone at +44 (0) 1823 444442; or by email at [email protected]